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Moosejaw Reviews

4.9

(Rated by 2201 users)

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Overall Rating

4.9

Base on 21 Reviews

Ratings by Feature

Price & Quality
4.8
Good Value
4.6
Shipping & Delivery
4.3
Customer Service
4.5
Return Policy
4.0

Recent Customer Reviews (21)

Earnest Ortega

Mar 25, 2023

My go-to for adventure apparelWhether hitting the slopes or the trails, Moosejaw's clothing keeps me ready for anything. Technical pieces are long-lasting while t-shirts and hats add personality to the outdoors. Always quality, always dependable.

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Eleanor Campbell

Mar 25, 2023

Comfortable Hiking PantsThese hiking pants are the most comfortable I've ever worn! They're stretchy and breathable, but also durable for rugged terrain.

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Victoria Dickinson

Mar 25, 2023

Perfect for hiking near water!Water shoes have great traction and are perfect for hiking near water.

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Mohammad Clarke

Mar 25, 2023

Coolest Tents Ever!It's super easy to set up and take down, and it fits me and my gear comfortably. Plus, it looks really cool!

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Gregory Alling

Mar 25, 2023

Perfect Sleeping BagIt's warm, cozy, and fits me perfectly. It's also super easy to pack up and take with me on the go.

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Yolande Daigneault

Mar 24, 2023

Awesome Clothing LineThey're so comfy and have some really cool designs. I've worn mine on camping trips and hikes, but they're also great for everyday wear.

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Brian Henson

Mar 23, 2023

Amazing Water BottlesIt keeps my water cold for hours, which is great for long hikes or hot days. It's also super durable and has held up really well. Highly recommend their water bottles!

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Jimmy Zink

Mar 22, 2023

Stylish and Functional SunglassesThey fit really well and don't slip off my face like some other brands.

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Henry Willis

Mar 22, 2023

The ultimate camping companionTheir camping gear has enhanced many trips to the backcountry and outlived cheaper alternatives. The Coleman camping stove is perfect for whipping up hearty meals, while the hard cooler keeps beers chilled for days. Camp on!

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Isaac Vallée

Mar 21, 2023

Heavy-duty hard-sided coolerHard-sided cooler is heavy-duty and keeps things cold for days.

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Moosejaw Pros & Cons

Pros

Fun Attitude: Moosejaw is known for its fun and humorous approach on their site and ads.

Quick Shipping: They offer quick shipping, which is a positive aspect for many customers.

Return and Exchange Policy: Moosejaw has a return and exchange policy, which is convenient for customers.

Wide Selection: They offer a diverse range of outdoor gear, clothing, and accessories.

Competitive Pricing: Regular discounts and promotions make it affordable for outdoor enthusiasts.

Rewards Program: The Moosejaw Rewards program allows customers to earn points on purchases, which can be redeemed for future discounts.

CONS

Customer Service Issues: Many customers have reported poor customer service, including delays, miscommunication, and unhelpful responses.

Quality Assurance Issues: There have been complaints about receiving damaged or used items, which is a significant concern for many customers.

Shipping Problems: Issues with shipping, such as delayed deliveries and missing items, have been frequently mentioned.

Exchange and Refund Issues: Customers have faced difficulties with exchanges and refunds, including not receiving refunds or exchanges as promised.

Technical Site Problems: The website often experiences technical issues, which can be frustrating for users.

High Price Level: Some consumers feel that the price level of Moosejaw is high compared to other retailers.

Misleading Practices: There have been complaints about misleading practices, such as selling used items as new and not clearly stating shipping and customs fees for international buyers.

Moosejaw Features and Benefits

Features

Wide Selection of Outdoor Gear

Offers a diverse range of outdoor equipment, clothing, and accessories.

Competitive Pricing

Regular discounts and promotions make it affordable for outdoor enthusiasts.

Rewards Program

Moosejaw Rewards allows customers to earn points on purchases, which can be redeemed for future discounts.

Free Shipping

Provides free shipping on orders over a certain amount, making it convenient for customers.

Easy Returns

Hassle-free return policy ensures customer satisfaction.

Expert Advice

Access to knowledgeable staff and detailed product descriptions to help make informed decisions.

Sustainability Initiatives

Commitment to environmentally friendly practices and products.

Exclusive Brands

Features unique and exclusive brands not easily found elsewhere.

Customer Reviews

User reviews and ratings help in making better purchasing decisions.

Mobile App

Convenient shopping experience with a user-friendly mobile app.

Discounts

Moosejaw offers various discounts, including 30% off on top brands, 25% off on clearance items, and 20% off on full-priced items for members.

Price Matching

They have a price matching policy, which means they will match any non-clearance, non-auction price published on the web. For items over $100, they also give 1000 Moosejaw reward points.

Resale Program

Moosejaw has launched a resale program called ReTrail, allowing customers to buy and sell previously owned items directly on their website.

Fun Attitude

Moosejaw is known for its fun and humorous approach on their site and ads.

Quick Shipping

They offer quick shipping, which is a positive aspect for many customers.

Return and Exchange Policy

Moosejaw has a return and exchange policy, which is convenient for customers.

Moosejaw Reviews

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Payment Methods

Payment Methods

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Overall Rating

Ratings by Feature

Ratings by Feature

Recent Customer Reviews (21)

Earnest Ortega

Eleanor Campbell

Victoria Dickinson

Mohammad Clarke

Gregory Alling

Yolande Daigneault

Brian Henson

Jimmy Zink

Henry Willis

Isaac Vallée

Payment Methods

Accepted Payment Options:

Credit/Debit Cards

Authorize.Net

Payment Process

Refund Information

Moosejaw Pros & Cons

Pros

CONS

Moosejaw Features and Benefits

Features

Wide Selection of Outdoor Gear

Competitive Pricing

Rewards Program

Free Shipping

Easy Returns

Expert Advice

Sustainability Initiatives

Exclusive Brands

Customer Reviews

Mobile App

Discounts

Price Matching

Resale Program

Fun Attitude

Quick Shipping

Return and Exchange Policy

Moosejaw Frequently Asked Questions